Resolve All Your Services Related Complaints with Samriddhi Capitals
We believe in offering best-in-class financial advisory services to all our clients. We offer our clients with a handy access to information and services, along with modes for getting their grievances redressed. We constantly endeavor to place our client’s interest first and deliver them with financial solutions which are apt for them.
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards.
If you have a complaint, the following procedure should be followed for registering it with us:
Level 1: Please feel free to write to us by filling the full information in the customer grievance form given below. To ensure timely recording and recognition of the grievance, we will revert within 2 working days for redressal of such complaints.
Level 2: If the client still wants to escalate the compliant, he/she can approach Shailendra Jain (Principal Investment Advisor) at shailendra.jain@samriddhicapitals.in . He would try to resolve the compliant within a time frame of 10 business days.
We would request all our clients to follow the above mentioned process for redressal of their grievances.
Level 3: If not satisfied with the response of the investment adviser you can lodge your grievances with SEBI at http://scores.gov.in or you can also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
Level 4: Online Dispute Resolution (ODR) Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575